UK mainland orders big or small ship for free if you spend £399 or more.
Additional charges will usually apply to some areas of Northern Scotland and Scottish Isles, Channel Islands and Northern Ireland; and also to some areas of mainland UK for very large or fragile items that are sent by a pallet.
Small Items (eg. taps, shower controls, mirrors & accessories) - Typically £5.99 - Small items are delivered by UK Mail or similar.
Medium Items (eg, Basins, small furniture)- Typically £19.99. Items are delivered carefully wrapped. Please note that you will be contacted after dispatch to arrange your pallet delivery and choose a suitable day.
Large Items (eg. baths, sanitaryware, furniture, enclosures) typically £29.99 - Large items are delivered carefully wrapped and secured on a pallet. This is the safest way of ensuring your items arrive perfectly. Please note that you will be contacted after dispatch to arrange your pallet delivery and choose a suitable day.
82 St Elmo Road
London W12 9DX
If you decide you don't want a product
you will be required to pay the transportation costs incurred by the return (or arrange your own delivery back to us). The charge for this service will depend on the size and type of items being returned.
Simply email firstname.lastname@example.org with your order number and we’ll be happy to help arrange your return.
Small, non-fragile items can be collected via DPD. For most of the UK, DPD will provide a 1-hour time slot for convenience. The charge for this is £9.99.
Large, fragile items can be collected via a specialist fragile carrier to ensure they arrive back safely. The charge for this is £29.99 for the collection of a single fragile box, or £39.99 for the collection of multiple boxes, or any glass, baths or single fragile items that are not in a box.
Please note that we cannot accept returns or exchanges for products that have been used, installed. In order for your return to be accepted, please ensure items are packaged as they were sent out and that they are in a resellable condition.
Please Note: Original Shipping Charges will not be returned on items that were wrongly ordered.