Delivery


FREE DELIVERY ON ORDERS OVER £399

UK mainland orders big or small ship for free if you spend £399 or more.

Additional charges will usually apply to some areas of Northern Scotland and Scottish Isles, Channel Islands and Northern Ireland; and also to some areas of mainland UK for very large or fragile items that are sent by a pallet.

Small Items (eg. taps, shower controls, mirrors & accessories) - Typically £5.99 - Small items are delivered by UK Mail or similar.

Medium Items (eg, Basins, small furniture)- Typically £19.99. Items are delivered carefully wrapped. Please note that you will be contacted after dispatch to arrange your pallet delivery and choose a suitable day.

Large Items (eg. baths, sanitaryware, furniture, enclosures) typically £29.99 - Large items are delivered carefully wrapped and secured on a pallet. This is the safest way of ensuring your items arrive perfectly. Please note that you will be contacted after dispatch to arrange your pallet delivery and choose a suitable day.

HOW LONG WILL IT TAKE?

These time will vary depending on whether we keep the item in stock or whether we order it in specially from our suppliers. Under most circumstances, the delivery time will between 3-7 Business days after we receive your order. Please bear in mind if you choose multiple items the longest lead time will be most relevant to you as we will endeavour to send your order in one consignment where possible. 

For orders placed on a Friday, your order will be dispatched on Next Tuesday.

 

HOW WILL I KNOW WHEN TO EXPECT DELIVERY?

Small Item Orders (eg. taps, accessories, shower fittings, mirrors )

If your order is parcel-sized, we will ship it out when it is ready and send you a dispatch email. The majority of our small orders ship via UK Mail.

Large Item Orders (bath, basin, toilet, shower enclosure, furniture etc)

Large or bulky items are carefully inspected and placed securely on a pallet (unless you're local - then we might use our own vehicles). We'll email you to let you know your goods have left us. Within this dispatch email, you'll find everything you need to know about deliveries.

Please note, the driver will not be able to take the items into your property, so we recommend that you have 2 able-bodied people to help take delivery if you have ordered large or heavy items. Please notify us of any transit damage either on the delivery note or if there isn't time to check the items thoroughly upon delivery then within 48 hours of receipt.

CAN I COLLECT MY ORDER INSTEAD?

You can collect from our Branch at Shepherd's Bush London. Simply select 'Store Pick Up' as you checkout, and we will let you know when it's ready for you.