82 St Elmo Road
London W12 9DX
If you decide you don't want a product, you can return your items within 30 days of delivery.
Collection Service Charges.
You will be required to pay the transportation costs incurred by the return (or arrange your own delivery back to us). The charge for this service will depend on the size and type of items being returned.
Simply email firstname.lastname@example.org with your order number and we’ll be happy to help arrange your return.
- Small, non-fragile items can be collected via DPD. For most of the UK, DPD will provide a 1-hour time slot for convenience. The charge for this is £9.99.
- Large, fragile items can be collected via a specialist fragile carrier to ensure they arrive back safely. The charge for this is £29.99 for the collection of a single fragile box, or £39.99 for the collection of multiple boxes, or any glass, baths or single fragile items that are not in a box.
Please note that we cannot accept returns or exchanges for products that have been used, installed. In order for your return to be accepted, please ensure items are packaged as they were sent out and that they are in a resalable condition.
Please Note: Original Shipping Charges will not be returned on items that were wrongly ordered.
We check fragile items prior to dispatch and package them to ensure the highest likelihood of a safe arrival, but on rare occasions, you may find an item arrives damaged.
Please carefully inspect your items either during delivery or shortly thereafter.
All visual damage must be reported to us by phone or email within 2 working days of delivery. Failure to do so will mean we will be unable to process a refund or replacement.
We recommend taking photos of the damage if possible. Once we’ve confirmed the damage, we’ll ensure the item is replaced free of charge and without further hassle.